Ever Wondered What It’s Like Being a Funeral Director During a Pandemic?

June 4, 2021

Ever Wondered What It’s Like Being a Funeral Director During a Pandemic?

As COVID-19 went from a rumored outbreak of a mysterious pneumonia in Wuhan, China to a global pandemic, Kurt Edenbach, owner of Memorial Funeral Homes, began to think about what steps he needed to put in to place at his business.

“Once I saw the impact it was having on the different cities in Italy, I began to fully stress about what we might need to do to properly respond if that started happening here.” He says. ” We started getting information from our professional peers and leadership organizations, as well as from the Rhode Island Department of Health, which had an amazing channel of communication.” He continues.

For the funeral home, it was not just figuring out a way to keep staff safe, it was also trying to ensure the best safety precautions for families coming through the doors. “There was a lot of anxiety: would any preparation be enough? Can we handle it? ” Edenbach says.

“When the restrictions were first put in place the absolute worst part of this was telling families they couldn’t have the good bye that they normally would,” Says Courtney Sullivan, a funeral director at Memorial Funeral Home. Sullivan says she can’t say how many times she was asked why was it OK to go and be in the store with 100 people, but then people couldn’t gather to say goodbye to a loved one?

On top of the stress of telling people that they could only choose a few people to attend a ceremony in person, there was also the added stress that all the directors were split into teams to reduce the number of employees present at one time. “Everyone really pulled together to get everything done, but I always had that anxiety that something is going to be missed, that you’re going to disappoint a family that was already upset and going through enough.” Sullivan says. 

To ensure that everyone could say goodbye to their loved ones, Edenbach decided to incorporate live streaming of funerals into the services offered.

“The idea of having a live webcast for a funeral has actually been around for a while, but the funeral directors who tried it early on shared that most families didn’t recognize the need, most everyone could hop in the car or on a plane and get where they needed to be.” He says.

Now, those options were all but off the table and streaming of a service became a more viable option.

“It was live, it was their family, they could hear and see each other, but you could tell the distance was still there.” Says Kurt. ” Several companies began sharing their techniques and technology, and we started assembling some equipment and training. We definitely had some hiccups and mistakes, but we also were able to help several families with successful live streams and video recordings.” He continues.

Live streaming did help alleviate some of the pain of not being able to be present at the final goodbye, but the comfort of a hug or a squeeze of the hand was still missing. However, there were other elements that the staff at Memorial Funeral Homes used to ease some of that pain.

“Gathering photos and creating a video tribute, or contributing to writing the eulogy or obituary, some activities that were done in person without too much conscious thought, that became cherished, shared activities where the memories and stories could be exchanged and documented,” Says Edenbach.

Sullivan says she has seen mixed emotions when it comes to families who waited for things to return to “normal” to have a service. While many people are relieved to be able to have a larger gathering for a loved one, “they do say it feels like this is happening to them all over again and it’s like opening an old wound,” She says. “They mention that they are glad to be able to honor their loved one the way they originally planned, but they feel that they are starting at square one in the grief department.” She continues.

Both Edenbach and Sullivan feel that live streaming and the more virtual elements of a goodbye will stay, but nothing can replace the need to gather in person.

“We are not alone in our current society in the act of sharing our grief,” Says Edenbach. “I believe that by sharing grief, it can be a lighter load, less foreign and less lonely when we can process and acknowledge the experience with others.” He continues.

Memorial Funeral Homes will continue to develop live streaming capabilities, but for now, MFH’s staff are happy that they can finally provide help and comfort in person again.

 The post Ever Wondered What It’s Like Being a Funeral Director During a Pandemic? appeared first on Newport RI | Memorial Funeral Home.

By Pearl Marvell April 18, 2025
On April 15th political scientist and author, Dr. Robert D. Putnam gave a lecture at Salve Regina University called What is the State of American Democracy Today?, which was cosponsored by RENewport , a community collaborative based in Newport. Dr. Putnam is known for his work on how civic engagement in society is a bellwether for the state of democracy. One of his best-known works is Bowling Alone in America: The Collapse and Revival of American Community , which addresses the cultural consequences of dramatically declining rates of participation in America’s civic associations, from religious communities to recreational clubs. The talk was kicked off by an introduction from former U.S. Representative for Rhode Island, David Cicilline who is now the president and chief executive officer of the Rhode Island Foundation. The day prior to the talk, a screening of a documentary about Dr. Putnam’s work called Join or Die was screened at the Jane Pickens Theater. The political scientist began the talk by discussing the current state of our political system and democracy. “I’ve tried very hard in my work to be bipartisan,” he said, mentioning that he has worked with “all three Bush’s” during his career as a political scientist. However, what he did assert is that America today has reached historic levels of political polarization, economic inequality, social isolation and cultural self-centeredness, which is reflected in our current political situation. He explained that the wealth gap that exists now is bigger than it was even in the Gilded Age. The only time similar to what we are going through now was at the turn of the 20th century. What happened after this period was the establishment of social security, the Boys Scouts of America and other civic safety nets. Dr. Putnam explained that the ‘60s were considered a time when Americans were most equal in economic terms, although he was quick to point out the lack of equality for women and people of color. Now, “we are a class-divided society,” he said, not just in economic terms, but in recognition. “We don’t think the person pumping gas is the same as us.” He said. Dr. Putnam suggested that the next time the audience members go to a supermarket checkout or have their gas pumped for them, that they ask themselves, “do I think of that person as an equal?” According to Dr. Putnam, we as a society were able to fix similar problems before, so we should be able to fix the problems we face now. What we need is to engage our youth more to lead these movements, much like what Greta Thunberg has done with climate change, as well as ensure that it is grassroots led. It needs to be bottom-up, not top down. “We should be getting to work locally,” he said. The political scientist also talked about social media’s role in this lack of “social capital” as he calls civic engagement. Studies have shown that social media platforms like X and Facebook are designed to favor outrage and anger over other types of messaging, as well as foster in people feeling of increased isolation and loneliness. Face-to-fact engagement just cannot be replaced by a virtual reality. According to Dr. Putnam, what we need is a renewed sense of moral obligation to fix our society. “It won’t get fixed this time unless you and your children and students take up this moral calling,” he said as he addressed the full auditorium. “I think for sure there is the desire to fix the problem,” he continued. Dr. Putnam concluded the talk saying that he was hopeful for the future and paraphrased the late English Rabbi Lord Jonathan Sacks that optimism is a passive virtue, but hope is an active one. Hopefully we can all be more hopeful!
Shrinking: a show about grief and laughter
April 15, 2025
Shrinking is a series that came out this year on Apple TV+ and those of us that have watched it at Memorial Funeral home loved it! The series is irreverent in many ways and if you are not a fan of shall we say, mature (or perhaps immature) humor, then it might not be the … Shrinking: a show about grief and laughter Read More » The post Shrinking: a show about grief and laughter appeared first on Newport RI | Memorial Funeral Home.
a single red rose is sitting on top of a black marble block. First Steps After Someone Dies
April 14, 2025
When a loved one passes away — no matter how expected their passing might be –the list of things that need to be done can be overwhelming. That is why it is important to share the load with friends and family. The only way to get through it all is to divide and conquer. Hopefully, … First Steps After Someone Dies Read More » The post First Steps After Someone Dies appeared first on Newport RI | Memorial Funeral Home.
By Kim Shute March 30, 2025
I am a fan of stand-up comedy and one comedian I enjoy is Rob Delaney. He is not for the faint of heart as he pushes many envelopes and is quite gritty. A few years back he disappeared from stand-up which caused me to search for him. He was working on a show in London, and I learned that he and his wife, Leah, had lived through the unbearable loss of their two-year-old son Henry to brain cancer in 2018. They experienced the insufferable death of their precious sweet bundle of joy, and the cruel reality that we are not in charge of what happens to us and those we love. After the death of my husband (almost 10 years ago) I found reading about loss experiences of others to be a comfort. It may seem odd or like I was seeking out more pain and suffering, but really what I was searching for was company, I was tired of feeling alone in my grief. Books like Delaney’s make me feel less isolated. Delaney wrote about the experience in A Heart That Works in 2022. Should you choose this book, buckle up as it is not easy on the eyes or ears and yet I can imagine for some it might bring inexplicable comfort for those who have experienced a loss like his. He gives voice to a painful and true-life event that happens to families across the globe that are often relegated to pediatric hospitals, hospices facilities, and private homes. I appreciate and applaud his bravery for letting us into his tender, vulnerable, and intimate life. Delaney has definite opinions about the world in which we live, especially around healthcare in the US and he makes no bones about it in his real-life comparison to the free public healthcare accessible to all residents in the UK, where his family lives. He swears a lot and if that bothers you, I recommend you pass on this short work of art and testament to his love for family and especially for his late son Henry. Some of the descriptions are hard to witness about the medical aspects of Henry’s illness, treatment, and death. Delaney’s candor is both arresting and refreshing, he does not mince words or worry about you as a reader. He paints a realistic picture of the devastating and overwhelming experiences of hospital life with a toddler struggling through brain cancer and tempers it with effortless gratitude and grace. Delaney, originally from New England, is now in his late ‘40s and has struggled with depression and alcoholism in his life. In this book, he is able to shine a light for us on lessons that surface about life and death. His humanity is raw and unedited, and he shares it with those of us who decide to witness it. If you take a risk listening to or reading his memoir let us know what you think.
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Now, there might be a new option for the eco-conscious
By Kim Shute March 21, 2025
We have decided to add a book review section to our newsletter upon occasion that relates to themes around death, dying, and bereavement. I did not quite realize exactly how many books are related to these topics. I thought I would have to search harder, but the books keep falling across my path.  Recently, I was playing Wingspan online with a friend who lives in Washington State, and she mentioned the book she was currently reading. She and I often enjoy the same books, so I knew I had to reserve Maybe You Should Talk to Somone by Lori Gottlieb through the Libby library app. This book is considered a genre I have never seen before: Memoir/Self-Help. I wholeheartedly agree with this label. I felt entertained, deeply moved, and self-reflective. I was never bored, and it was challenging to motivate myself to do things other than read this 835-page tome. Since I read the last page, I miss the author’s voice and the clients she so thoroughly captures on the pages. Gottlieb toggles back and forth throughout the book between her own individual therapy after an unexpected break-up (loss again!), as well as the clients she sees in her private practice. It is such a pleasure to see all the people depicted change and grow even when those changes are tiny. We follow the story of a young cancer patient and all the loss that follows such a journey. We are stunned to see the death of a child in a car accident and the grief of the surviving parents. We see people who are emotionally inaccessible become less armored and why they put on defenses in the first place. We see people who have lived long lives riddled with mistakes and the hurt that is sometimes born from them. We see people grow up and take responsibility for their own actions or inaction. We see people own their emotional baggage and turn their lives around. Ultimately this is a book about finding meaning in all our moments no matter how close we are to our own mortality. Many people wonder how we who work in funeral service can do what we do each day; they wonder if it is too depressing. For me it is often sad and reminds me how important it is to choose life and to live each moment as we don’t know how long we get. Working with death and the bereaved helps me to remember how critical it is to make positive use of my time on earth. I am working towards being less afraid that my life is likely more than half over. This work has me thinking about my bucket list, what is on yours? Following the next funeral, memorial, or celebration of life you attend I invite you to really reflect on how you are living your one precious life, right now. Thanks, Mary Oliver. I hope you will consider reading. Maybe You Should Talk to Someone to give you a little perspective. You know what they say, use it or lose it.
By Kim Shute February 23, 2025
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Wow, October is almost done and November is just on the horizon! As we enter into the season of holidays, it can be even harder for those who have lost loved ones. Remembering special memories that you had with them and going through the pain of not having the ability to create new ones can be debilitating. In November, our Director of Community Relations and Grief Educator, Kim Shute will be running two workshops about “Hope for the Holidays” at Portsmouth Public Library from 1pm-2:30pm on Nov. 14th and another at the Middletown Public Library from 12:30pm-2pm on Nov. 16th. Experiencing loss can change the way we feel about those important dates in our lives, so please join us to discover ways of reducing stress and finding some peace during the holiday season. No registration or sign up needed.
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This is a subtitle for your new post
By Pearl Marvell January 4, 2025
How each person defines “all taken care of” has quite a range and on one end of the spectrum is practically nothing is planned and the other every “i” is dotted and each “t” is crossed.
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